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NEW ZEALAND DELIVERY

All domestic orders (except customised orders) are sent via NZ Post and are usually dispatched within 1-3 days from the date you place your order. Your delivery time frame will depend on our stock levels. We might need to order a product in for you, some product’s expected dispatch time is 5-14 days.

Our normal turnaround from order to delivery is around 3 - 4 working days for Custom orders

Sublimated Uniforms - 4 weeks approx.

We ship online orders to New Zealand addresses using NZ Post services. All deliveries require a signature upon receipt.

If you would like your order to be left at your delivery address without a signature you must state this in the delivery instructions when you complete the checkout. Please be aware that deliveries left at an address without a signature are done so solely at the recipient’s own risk. In this instance, Kiwi Crew NZ accept no responsibility for any damage or theft of the parcel and its contents.

INTERNATIONAL DELIVERY – AUSTRALIA

We ship online orders to Australia - Australian orders are delivered within 7- 10 days from the date you place your order. Some item’s expected dispatch time is 5-14 days as we might need to order an item in for you.

At Kiwi Crew, we understand that every customer has different preferences when it comes to apparel. If you wish to provide your own garments for branding, we’re more than happy to help.

Whether you're supplying t-shirts, hoodies, totes, workwear, or other items, our team can assist with both printing and embroidery application.

Services available

Printing & Embroidery

✔ Printing – Suitable for most cotton and polyester garments.
✔ Embroidery – Ideal for thicker or structured fabrics such as caps, beanies and workwear.

Sublimation, Screen Printing, Vinyl, and other methods may also be available depending on garment composition.

DTF transfers – quick turnaround

We offer Direct To Film (DTF) transfers, providing a smooth, durable, high‑quality print finish.

Standard turnaround: 3-4 working days (subject to order size and approval)

Supplied Garments Policy

To ensure the best results, please review our guidelines for customer‑supplied garments:

Garments must be new or in excellent condition.
Minimum requirement of 10 units for Printing & Embroidery
We will assess material suitability before printing or embroidery begins.
Print methods vary based on fabric type — cotton and polyester garments typically provide the best result.
Kiwi Crew is not responsible for any damage or misprints that occur due to unpredictable garment behaviour during production. (We do our best, but some materials react differently.)
Any branding, measurements or location instructions must be confirmed by email before production begins.

We recommend speaking with our team before supplying garments so we can guide you on the best method and finish.

*Please do not bring or send any supplied garments until your order has been confirmed by our team - Due to production scheduling and processing requirements, we are unable to accept or hold customer-supplied garments without a confirmed order, artwork approval, and production booking in place. This helps us ensure all orders are processed accurately and efficiently.

Ready to get started?

Contact us with the items you'd like decorated, your logo files, and preferred branding method. We’ll review them and come back to you with the best options for printing or embroidery.

For best results, please provide all artwork in vector format - high res pdf, illustrator or eps file (with Transparent background)

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