Sample Policy

Kiwi crew are happy to provide samples for you to try for colour, size and fit.
Kiwi Crew | FORCE Sportswear Sample Policy
It is our policy to invoice you for any samples and the cost of freight to send these to you. We also require pre-payment in full for samples, just as we would for any other order. When we receive the samples back from you we will issue a credit and refund using your original payment method.
So that we can efficiently provide a credit and refund to you:
  • Samples MUST be returned to us in a RE-SALEABLE CONDITION, CLEAN AND UNDAMAGED. Soiled or damaged samples will be returned to you and full payment will be required.
  • Please take care when opening your bagged samples as they MUST be returned along with ALL PACKAGING in a RE-USABLE CONDITION. This includes pins, tissue paper, swing tags, plastic bags, hangers and anything else that comes with each garment. We are happy to re-fold and bag for you – just as long as all of the packaging materials are there. Non-return of packaging will incur a $3 + GST per garment re-packaging fee.
  • Please ensure that you send your samples back to us using a TRACK AND TRACE COURIER METHOD. If we do not receive samples that you have sent and you cannot provide a “Proof of Delivery”, we will require full payment for the samples.
  • Kiwi crew will not be held responsible for undelivered items sent untracked and/or via NZ Post
  • Samples MUST be returned to us within 14 DAYS. We may not issue a credit to you if the return is outside the 14 DAY period and full payment will be required.



Please call us on 09 443 4700 and request a RA (Return Authority) number.
Please send via TRACK AND TRACE COURIER to:
Kiwi Crew
56 Porana Rd
Auckland 0627
Please include any relevant PAPERWORK with your samples.
We will process the credit (or advise otherwise) in 5-7 working days and email a copy of the credit to you.
If you have questions relating to the Kiwi crew Sample Service, please call us on 09 443 4700 and we'll be happy to help.