Frequently Asked Questions


What is the differences between Screen Printing and Direct to Garment (DTG) Printing? 

Screen printing involves creating a stencil (printers call this a “screen”), and then using that stencil to apply layers of ink on the printing surface. Each colour is applied using a different stencil, one at a time, combined to achieve the final look.

DTG is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product. DTG is not a heat transfer or applique, as the ink is directly adhered to the fabric of your shirt. Each printing process has its strengths, and our artwork team will weigh these when deciding which to use for your design.

Screen printing is the best option for designs that require a high level of vibrancy, when printing on dark shirts, or for specialty products. The ink in screen printing is applied thicker than DTG, which results in brighter colours even on darker shirts.

DTG is best used for items that require high amounts of detail, and orders of a smaller quantity. The fact that the DTG printer does not use screens allows for a photographic print, with much more detail than traditional screen printing. As the ink is applied thinner (to achieve such detail), The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.


Can I use Direct to Garment (DTG) Printing on my polyester shirts? 

No, the current technology does to allow DTG printing on polyester. 


What is Sublimation?

Sublimation printing is a technique that uses heat sensitive inks. These inks turn into gas under the influence of heat and combine with a 100% polyester medium. Since the ink becomes part of the structure of the material, the images on the fabric don’t fade or crack – even after multiple washings, sublimation printers are tailor-made for customizing polyester sportswear fabrics and apparel.

If you’re wanting something unique or custom made, sublimation is the best option for this, there’s no better method for adding dynamic graphics to performance apparel, team uniforms, professional sportswear and activewear.


What is heat transfer? 

Heat printing, also known as heat transfer printing, is the process of applying heat-applied materials to various items with a heat press. Heat-applied materials contain a heat-sensitive adhesive on one side; when heat is applied by a heat press to the material, the material adheres to the substrate to which it is being applied. The end result is a decorated garment.


Can I use Sublimation on cotton?

No, sublimation prints direct to polyester. Current technology does not allow sublimation on cotton fabrics.


Can I get help with my design for our custom team/sportswear?

Yes, we offer a free design service if you place your order with us, we can work with you to design something unique, or help you with your own design, we’re always happy to help! Most design questions can be answered by our design team.


How long will my order take? 

This depends if you’re getting custom made or stock items. Custom made can take between 3 - 4 weeks from confirmation of the order. Stock items usually take around 7 - 10 days. We can offer a “rush service” if you are in a hurry, but a surcharge may apply.


What are your payment terms? 

Once you have approved your quote or art work, we require a 50% deposit to process your order and the balance is payable on collection or before delivery.


Can I get a sample before I finalise my order?

Yes, for stock items we can send you a blank sample on a sale or return basis to make sure you are happy with your garment selection. We also offer a finished sample for custom made orders (please contact us for individual pricing on this).


How much will it cost? 

Every order is different and whether you’re curious about the cost of your order or the price difference between different designs or products, we’re always here to provide a quick, accurate price quote with no obligation to buy.

Your all-inclusive price is determined by:

  • The product you select
  • The total number of ink colours needed for printing
  • The service you require - Screen Printing, Embroidery, Custom made, etc
  • Total quantity of items in your order

Other factors such as adding personalised names and/or numbers to your items or special requests also affect the cost.

Savings tip: The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings. Reducing the number of ink colours in your design can also lead to significant savings. Our team of talented artists can make any design shine with only three, two, or even one ink colour!


Do you have a minimum order quantities? 

No, you can order as much or as little as you require, however prices do fluctuate based on quantities. Please contact us here with your enquiry.


Do you print individual names and numbers?

Yes, we can help customise your order by adding a name or number to your clothing, this is done with our heat transfer machine. Please contact us for pricing on individual names and numbers.